Portlandleathergoods Terms of Purchase

These Terms of Purchase govern your use of the Portlandleathergoods website (hereinafter “Site”) and your purchase of Handmade Tote Bags, Purses, Leather Journals, Backpacks, and other products (hereinafter “Products”) from Portlandleathergoods (hereinafter “we,” “us,” or “our”). By placing an order on our Site, you agree to be bound by these terms. We recommend reviewing them carefully before making a purchase.

1. Order Placement & Acceptance

1.1 Order Submission

When you place an order on our Site, you are making a binding offer to purchase the selected Products at the listed price (in USD, as specified in Section 4). All orders are subject to our acceptance, and we reserve the right to decline or cancel an order for any reason, including but not limited to:

  • Product unavailability (e.g., unexpected stock shortages for handmade items).
  • Errors in product pricing or description (e.g., typos in listed prices).
  • Suspected fraudulent activity (e.g., invalid payment information, unauthorized use of a payment method).

1.2 Order Confirmation

Upon receiving your order, we will send a confirmation email to the address you provided, acknowledging that we have received your order. This email does not constitute order acceptance. We will send a second “order shipped” email (with tracking information, per Section 3) once your order is processed and dispatched—this email signifies formal acceptance of your order.

2. Shipping & Delivery

2.1 Processing & Shipping Timelines

  • Processing Time: All Products are handmade, and orders will be processed and prepared for shipping within 1–3 business days of order placement (business days exclude weekends and major U.S. holidays).
  • Delivery Time: After processing, delivery to any destination worldwide takes 6–12 business days, regardless of domestic (U.S.) or international location. This timeline is an estimate and may be extended slightly due to factors beyond our control (e.g., customs delays for international orders, carrier disruptions).
  • Global Free Shipping: We offer free standard shipping for all orders worldwide—no minimum purchase required. No additional shipping fees will be added at checkout or after order placement.

2.2 Shipping Restrictions

We ship to most countries globally, but we cannot deliver to locations with import restrictions on leather goods or where local laws prohibit the sale of our Products. If your destination is unavailable at checkout, please contact us at [email protected] for clarification.

2.3 Order Tracking

Once your order ships, we will send a “shipping confirmation” email with a unique tracking number (provided by our global shipping partner). You can use this number to track your package’s progress in real time via the link included in the email. For international orders, tracking updates may be delayed once the package enters your country’s customs system—please allow 48–72 hours for updates in such cases.

3. Returns & Refunds

3.1 Return Eligibility

You may return any unused, undamaged Product for a refund within 60 days of delivery, provided that:

  • The Product is in its original condition (no scratches, stains, wear, or modifications to leather or hardware).
  • Original packaging (e.g., cotton dust bags for Purses/Backpacks, tissue paper for Leather Journals, product tags) is included with the return.
  • Custom or personalized Products (e.g., monogrammed Tote Bags, engraved Leather Journals) are excluded from returns, as they are crafted specifically for your preferences.

3.2 Return Process

To initiate a return:

  1. Email our customer service team at [email protected].Include your full name, order number, delivery date, and a brief reason for the return.
  2. We will respond within 2 business days with a prepaid return label (for global returns—no cost to you) and detailed packaging instructions.
  3. Package the Product securely (using original packaging if possible) and ship it back to the address provided. Include a copy of your order confirmation inside the package to ensure we link the return to your order.

3.3 Refund Processing

  • Once we receive and inspect the returned Product (allow 5–7 business days for delivery and inspection), we will confirm if it meets return eligibility.
  • Approved refunds will be processed within 5–10 business days and issued to your original payment method (e.g., credit card, PayPal) in USD (per Section 4).
  • Refund timelines for appearance in your account depend on your payment provider: credit/debit card refunds typically take 3–5 business days, while PayPal or digital wallet refunds may reflect within 24–48 hours.

4. Pricing & Payment

4.1 Currency & Pricing

All product prices on our Site are listed in United States Dollars (USD). This is the only currency accepted for payment, and all transactions (including refunds) will be processed in USD. We reserve the right to update product prices at any time, but the price charged for your order will be the price listed at the time you submit your order (subject to Section 1.1).

4.2 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods as displayed at checkout. All payment information is processed through PCI DSS-compliant third-party payment providers—we do not store your full payment details on our servers.

4.3 Payment Authorization

By providing payment information, you authorize us to charge the full order amount (in USD) to your selected payment method. If a payment is declined (e.g., insufficient funds, expired card), we will notify you via email, and your order will not be processed until payment is successfully authorized.

5. Product Information & Variations

All our Products are handmade, which means minor variations in leather grain, color, stitching, or hardware placement may occur. These variations are not defects—they are part of the unique character of handmade leather goods and reflect the artisanal nature of our craftsmanship. We make every effort to display product colors and details accurately on our Site, but actual colors may vary slightly due to differences in device screens (e.g., monitor resolution, color settings).

6. Cancellations

You may cancel an order only before it is processed and shipped (i.e., within 1–3 business days of order placement). To cancel, email us at [email protected]. If your order has already been shipped, you will need to follow the return process outlined in Section 3 to request a refund.

7. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our Products (e.g., delays in delivery, dissatisfaction with product appearance). Our total liability for any claim related to your order shall not exceed the total amount you paid for the Products in that order.

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or shipping/refund policies. When we make changes, we will revise the “Last Updated” date at the bottom of this page and post the updated terms on our Site. Your continued use of the Site or placement of orders after the update date constitutes acceptance of the new terms.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase, please contact our customer service team at:

Email: [email protected]

We will make every effort to resolve issues promptly and fairly.

— The Portlandleathergoods Team